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Collision Repair FAQ

Frequently Asked Questions about Collision Repair

10 Common Collision Repair FAQ

These FAQs cover some common inquiries that customers may have when considering collision repair services. If you have any additional questions or concerns, feel free to contact us, and our team will be happy to assist you.

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We want to ensure you are at ease by addressing some common collision repair faq.

When it comes to collision repair, customers often have questions about what to do after an accident, such as: how to handle insurance claims, what to expect during the repair process, and whether genuine OEM parts will be used.

They may inquire about the duration of repairs, whether rental cars are provided, and if towing services are available. Additionally, customers want assurance about the quality of repairs and whether warranties are offered to protect their investment.

Common concerns revolve around paint matching, certifications of the repair center, and how appointments for estimates can be scheduled. Customers seek clarity on how the repair center collaborates with insurance companies, ensuring seamless communication and a hassle-free claims process.

By addressing these FAQs, Hannabass and Rowe Collision Repair Centers can alleviate customer anxieties, build trust, and demonstrate our commitment to providing exceptional service and peace of mind during the repair journey. 

Learn more about Hannabass and Rowe Collision Centers.

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Megan K.

They were the only good to come out of a bad situation when I was side swiped in an auto accident. They were so nice and understanding. I was running late after work dropping of my rental, I called to tell them I wouldn’t make it it time to pick up my car before they closed- they were kind enough to wait so I would be able to have a car to drive home that day! When I picked up my car, it was in pristine condition, cleaned inside and out. The previous damage was fixed to unnoticeable condition, even buffed out some scratches that were not from the accident! Would recommend 10/10. Thank you for being so helpful and understanding!

Suzanne H.

I recently had some collision repair done to my car by Hannabass & Rowe. I am soo impressed by this shop. I highly recommend if you need work done to take your vehicle there. Fast and amazing work. Thanks soo much

Jimmy S.

Amazing group of guys at Hannabass express! Good cycle time and paint matched!

Michael B.

Friendly , considerate and on time

Lindsey C.

I recently had an issue with “spider webbing” on the top surfaces of my relatively new Buick. I was extremely nervous about having it repainted and being able to match the color, etc. This shop was recommended to me, and they did not disappoint! My car looks brand new! They did an amazing job, and the paint job is flawless. This will definitely be my go to shop from now on!

Patricia

Hannabass & Rowe did a great job! The front bumper paint matched perfectly with rest of car. The Office Mgr. kept in touch until car was ready for pick up. A Highly Satisfied Customer-Pat

Patrick

This is my second time using your service. The job looked great and was done before the estimated time line. I love the daily updates I would receive. Front office customer service was great and very professional. I will always recommend you when I can.

This is the second time I have taken this vehicle in. You guys did a wonderful job just as I expected you would. I would use you again if needed. I definitely would recommend you to anyone looking for body work or paint job.

Enid

Always happy with the work that you do. I’m always recommending you to other people. Your office staff are so friendly. Thank you for such a job well done.

I have used before and will again if ever needed and I always tell my friend about them and send them there cause I know they will be pleased.

Always l will recommend Hannabass&Rowe t to anyone who needs to have repairs on there auto. Have used them every times I needed a repair. I always been very pleased with there work. The office personnel are so friendly.

Always treated well and everyone is so friendly.

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